Covid a wake-up call for retail

The COVID crisis is an unprecedented disaster for us all and has a significant impact on many retailers' survival. But there will come a time after COVID, so what are the opportunities for the future? Sometimes a crisis is needed to find the right direction and to take the necessary measures. 

T he high streets were overcrowded after lifting the first lockdown. Web stores cannot satisfy all of the consumer's needs. Now is the opportunity to think about the added value that consumers want. 

What is our added value, advice and service function for the consumer? Are there enough employees, and are they competent? What does it take to be different and better than the competition? It is time to rethink the strategy . After the COVID crisis, there will be more opportunities than ever for retailers.