Q4 Retail clue: Social distancing
self service ratio
The Self Service Ratio of 133 means that an average of 1 FTE is available on 133 m2 of retail space. In other words in this real case, this metric tell us that the probability that a potential customer meets a salesperson is rather low, also called "Retail Social Distancing (RSD)".
Is this good or bad, we can't conclude yet. But what if you planned ratio of 112, and your managers tried to do it better, by saving more money and achieved a Self Service Ratio of 133 ?
saving staff costs
Why is this happening? In many companies, there is a tunnel vision resulting in policy based solely on the financial planning in relation to operating data. Of course, this Covid-19 crisis has serious financial consequences. But is saving on personnel costs the solution or the only solution? What about your mission, what about the future? Retail is about adding value to products by advice and service. The only way to create sustainability and continuity is being different and better than competitors
gateway to continuity !
The Boardroom Cockpit brings insight, not only about indicators as Self Service Ratio, but also about the requirements needed to create customer- and employee satisfaction. By benchmarking competitors data (if available) or benchmarking on own data, discoveries and improvements can be made. The Boardroom Cockpit provides an unique overview of the coherence and relationship of all key indicators.
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